Shipping Policy

Why don’t you accept credit cards at checkout?

At this time, FarmaTech Labs uses manual payment verification for all orders. Orders placed through our website are reviewed and processed after payment has been confirmed. This allows us to keep the checkout process controlled, organized, and properly documented.

What payment methods do you accept?

We currently accept manual payment through: Venmo Business: @Farmatech-Labs Zelle: support@farmatechlabs.com

When will my order update after I pay?

Once payment is received, please allow up to 24 hours for your order status to update from Pending to Processing. Processing means your order has been reviewed, payment has been confirmed, and the order is being prepared for shipment.

How fast do you process and ship orders?

Orders are processed Monday through Friday, excluding holidays. After payment confirmation, please allow 1–3 business days for order processing. Tracking information will be sent to the email address provided at checkout once your order ships.

How long does delivery take?

Estimated delivery times begin after your order has been processed and shipped. Standard Shipping: 3–5 business days Priority Shipping: 1–3 business days Delivery times are estimates only and are not guaranteed.

Do you ship internationally?

No. FarmaTech Labs currently ships within the United States only.

What if my item arrives broken or something is missing?

Please contact us within 48 hours of delivery at: support@farmatechlabs.com Include: Name on the order Order number Clear photos of the package and item received A brief description of the issue After review, FarmaTech Labs may offer a replacement, store credit, or another appropriate resolution at our discretion.

How do I cancel my order?

To request a cancellation, email us immediately at: support@farmatechlabs.com Please include your order number. Orders may only be canceled if they have not yet been processed, packed, or prepared for shipment. Once an order has been processed or shipped, it cannot be canceled or changed.

Can I return a product?

Are these products for human consumption? No. All FarmaTech Labs products are intended strictly for laboratory research use only. They are not intended for human consumption, veterinary use, medical use, diagnostic use, therapeutic use, cosmetic use, recreational use, or household use.

Do you provide dosing, reconstitution, or protocol guidance?

No. FarmaTech Labs does not provide guidance related to: Dosing Reconstitution Injection Administration Protocols Human or animal use Medical advice Weight loss, recovery, performance, or health-related outcomes Emails or messages requesting this type of information will not receive a response. Repeated usage-related inquiries may result in order cancellation, restricted communication, or refusal of future service at our discretion.

Who are these products intended for?

FarmaTech Labs products are intended for qualified buyers conducting lawful laboratory research. By placing an order, the buyer confirms that they are at least 21 years of age, qualified to handle research materials, and responsible for complying with all applicable laws and regulations.

Why does my product look slightly different than a previous order?

Minor visual differences may occur between batches due to normal variations in manufacturing, handling, storage, or packaging conditions. Product appearance alone should not be used to determine identity, suitability, or quality. Customers are responsible for handling and storing materials appropriately for their intended lawful research purpose.

What should I do if I have a concern about my order?

Email us at: support@farmatechlabs.com Please include your order number and clear photos if your concern involves a damaged, missing, or incorrect item.

How can I contact FarmaTech Labs?

FarmaTech Labs answers emails Monday through Friday, 9:00 AM – 5:00 PM PT, excluding holidays. Email: support@farmatechlabs.com Please include your order number when contacting us about an existing order.